Resolving problems with a public school is a topic that must be carefully approached. This is not something for the weak of heart or the type that easily gives up. Public schools are full of bureaucratic stalling and derailment. As soon as they see that they may have a difference of opinion with a family member of a student, they dig their heels in and try to ride it out rather than fix anything.
The approach to any given problem depends on that problem. It is important to realize that unless your child
Chain of Command
Don't give up. There are so many other things that you can do. If this problem affects more than one child or more than one family, find out when the next school board meeting is. These meetings are open to the public and you are allowed to attend. When it is asked if anyone else has a problem that they would like addressed, address your problem. You will have to speak in front of people, but hey, you have everyone together in that room that has the power to make a decision. This is the best time to make yourself heard. After you address your concern, ask if anyone in the room has recommendations for the solution. Everything that is said in that room goes down in the meeting minutes. This means that whatever they agree to in that meeting has to happen. Talk about pressure to fix a problem.